logiciel de prospection

A customer portal fully integrated with your CRM software

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SIMPLIFIED REQUESTS MANAGEMENT

Manage your end-to-end customer support requests with a customer service software adapted to your specific processes.

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CONNECTED PORTAL TO SALESFORCE

Connect your CRM portal with Salesforce to enable your support teams to manage customer requests in Salesforce.

CUSTOM FOLLOW UP OF SATISFACTION

Custom satisfaction surveys can be sent to your customers automatically when closing a support request.

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« Deployed in less than 30 days, our self-service portal developed with Cirrus Shield allows us to meet the expectations of our worldwide customer community ».
LAURENT JOLY
VP Worldwide Customer Care and Cloud Production at InfoVista
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How will you deliver a service of excellence

MANAGE YOUR CLIENTS REQUESTS FROM END TO END

Manage, prioritize and organize your customers support requests from the first contact to the resolution in the customer service software.

  • Enable your agents to efficiently process all customer requests and provide each customer with consistent quality service experience.
  • Be clear about which customer request is assigned to, their communication channel, their priority and when it was created, updated and resolved.
My Cases

OFFER THE BEST SERVICE TO YOUR CUSTOMERS

Offer to your customer a 24/7 support with a self-service portal where they can:

  • Submit new requests, track the progress of the existing one, and interact with your support teams, all in one place.
  • Get the answer they need no matter when or where they are.

CONNECT YOUR CUSTOMER PORTAL TO SALESFORCE

By integrating Cirrus Shield to Salesforce.com, your support teams can:

  • Create or disable access to your customers in the portal.
  • Synchronize datas between Salesforce and the customer portal of Cirrus Shield portal.
  • View customers requests and attachments in Salesforce.
Call Center Script

SCRIPTS FOR CALL CENTERS

Benefit from the integration capabilities of Cirrus Shield, the customer service software that lets you set up script for your call centers:

  • Develop wizards that guide your support agents through the support cases resolution process, using features that automatically enrich claiming data and improving the efficiency of your agents

 

Easily connect your applications to Cirrus Shield !
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